Identify key processes and tasks in your business, and develop standard operating procedures (SOPs) for each. When you own your own building, however, you’re responsible for all technical maintenance, along with housekeeping tasks such as cleaning floors, restrooms, and workrooms. Will you use one individual or hire an outside cleaning service? alterations? The other restriction is that the electronic coupon value (or the double value) may not exceed the value of the item being purchased; the same as for other coupons. Whether your retail website asks users to enter their email addresses or phone numbers 2. Obviously, the best time to establish policies and procedures for your retail business is before you open your store. Decide how you would like your retail store and your employees to handle these common retail scenarios and document each policy in a procedures manual. Copyright © 2021 Entrepreneur Media, Inc. All rights reserved. Customer service can be as simple as saying hello to customers as soon as they step through your doors. A policy on paydays lets employees know the frequency of paydays, the methods available for receiving pay, and any special procedures for when a payday falls on a holiday or when an employee is absent from work. T J Maxx is so focused on employee theft. Only you or the person designated by you may pick up the item(s) purchased. You must be a global admin or Teams service admin to manage these policies. Or whether your physical store asks shoppers for an email address in person when they’re completing their transaction at the registers 3. After writing, your documents should be reviewed, validated, and approved. Work rules protect your business and your workers and if correctly implemented and executed, create and maintain a better work environment for all. How to Bootstrap for a New Startup by Hiring Freelancers, The Complete, 12-Step Guide to Starting a Business. Get heaping discounts to books you love delivered straight to your inbox. The key is to spell out all your policies clearly and fairly in your employee handbook (and elsewhere in your operation if necessary via signage). Will you offer gift-wrapping? Retail businesses have two kinds of hours: business hours and store hours. This includes Buy One, Get One Free offers. Be sure to keep a copy near the cash register for easy reference. You can use these sample dress code policies to tell employees how you expect them to dress for work. Facilities also has the responsibility to effectively manage and contr… Employees appreciate guidance about appropriate business attire for your workplace—especially when you specify a rationale for the dress code that your team has selected. A government-issued photo ID and order number will be required for pickup. Mention training and development initiatives you offer employees. Questions to consider when writing your customer service policies include: 4. While we all hope it will never happen in our stores, the statistics say it probably will. In-Store Pickup and Return. We’ll feature a different book each week and share exclusive deals you won’t find anywhere else. At Lowe’s, we understand the important role our stores play in providing essential products and services to our customers, government officials and first responders, and we have taken steps to ensure we can continue to support customers and our more than 300,000 associates. If you own the retail space, who will maintain the parking area? gift wrapping? Posted by Sherene Funk | Dec 15, 2017 | Retail Best Practices |. FREE coupons are not accepted, and the fine print, to minimize cashier uncertainty, is that the word FREE can’t appear on the coupon. The business hours include the many tasks that need to be done besides selling—receiving, preparing and tagging merchandise, cleaning and facing shelves, freshening displays, counting the cash in the cash drawer, ordering new merchandise, checking on special orders, notifying customers of the status of their purchases, returning damaged goods, recording markdowns, answering the phone, and a multitude of other invisible, but necessary, tasks—that you usually can’t accomplish during store hours. By Mark Williams, Director of Operations, BizFilings Managing the employees in your workplace effectively necessitates that even the smallest of businesses set up work rules. Editor’s note: We continue to provide resources that allow our associates to adapt to changing needs resulting from COVID-19. Written policies are a great way to protect yourself, while also providing a safe, fair working environment for your employees. Below are some questions to ask when determining what your housekeeping policies will be: 5. Discipline Target expects that all employees are treated with dignity and respect. Deliveries and special orders? Struggling to Find Good Employees? Include this template in your Employee Handbook. Sherene Funk is the author of the contemporary romance Autumn in Your Arms and two small business e-books. For just $5 per month, get access to premium content, webinars, an ad-free experience, and more! Retailers who neglect repainting, cleaning windows, replacing worn fixtures, and basic janitorial service often pay for it in reduced customer traffic. Another smart move is to stagger bank deposits at different times throughout the day so potential robbers are unable to keep track of when you’re leaving your business. Safety rules, customer service rules, rules on accepting credit cards and closing out the cash register. Your business’s code of conduct is the first place employees should look when they have questions about ethics and compliance. Take time to think these various details through, then schedule times for each task to be done and who is to do it. Creating good policies takes time and effort, but you can increase your chances for success by remembering a few basics. As your business grows, it’s a good idea to periodically review and revise policies, as necessary, to keep employees and customers safe and happy. Keep a safe located on your premises, but don’t keep large amounts of money in it for any length of time or for predictable periods of time. Try risk free for 60 days. Other businesses ask for more detailed information, such as a home or work telephone number. Set exp… Only you or the person designated by you may pick up the item(s) purchased. Also ask your local sheriff’s department or police agency to suggest what instructions you should include in your employee manual and training. Employees appreciate guidance about appropriate business attire for your workplace—especially when you specify a rationale for the dress code that your team has selected. Though the specifics of … Depending on your stance, you can also include policies regarding: Kids in the salon, Pets in the salon, Using mobile phones during the treatment, Eating and drinking during the treatment; Example: As we are concerned with your and your children’s safety, we strictly prohibit unsupervised children in the salon. This includes casual, part-time and full-time employees and those on maternity leave or career breaks. What Is Driving You to Want to Build a Business. Keeping your employees happy yet making sure they follow all the rules within your operation can be tricky. Your size, location, and industry may dictate whether you must provide additional written information to employees. But sometimes work and life gets in the way and you end up running your business by the seat of your pants. Designed by Elegant Themes | Powered by WordPress, 7 Actions That Will Take Your Small Business to The Next Level, Aligning Your Content With The Customer Journey, How Optimizing Inventory Management Increases Profitability For Retail Stores, Here’s How NOT to Motivate Your Employees. Retailers believe that a consistent standard for cleanliness and orderliness gives them several advantages over stores that don’t have a cleanliness standard. I understand that the data I am submitting will be used to provide me with the above-described products and/or services and communications in connection therewith. But, cell phones may also cause problems when used imprudently or excessively. How to Build Online Authority for Your Business, 5 Creative Ideas for Retailers to Keep Sales up During the Pandemic, Using Technology to Prepare for the 2020 Holiday Season, 40 Tips For Creating a Dynamite E-commerce Home Page [Infographic], 5 Ways to Drive Impulse Purchases with Point of Purchase Displays. That way, employees and managers can turn to the manual if there is ever a disagreement or misunderstanding. Set your policies in writing and make sure everyone understands how you expect your business to be represented. Depending on your stance, you can also include policies regarding: Kids in the salon, Pets in the salon, Using mobile phones during the treatment, Eating and drinking during the treatment; Example: As we are concerned with your and your children’s safety, we strictly prohibit unsupervised children in the salon. Before you head out for your next grocery shopping spree, read ahead for eight of the best store policies you can (and should) take advantage of, from return policies to coupon-filled apps. Your workplace policies help you build a lawful and pleasant workplace where your employees can thrive. Our employee cell phone policyoutlines our guidelines for using cell phones at work. When law enforcement agencies distribute fliers notifying you of scam artists working the area or shoplifters hitting other retailers, make sure all employees get the information right away. Floors, restrooms, and workrooms also require care and daily attention. These policies, procedures, and checklists successfully recognize the limits of providing employees proper guidance for appropriate behavior at work and draw a line between that and employee lives outside of the workplace. Business hours include behind-the-scenes tasks such as receiving, preparing/tagging merchandise, cleaning and facing shelves, setting up displays, doing cash counts, ordering new merchandise, recording markdowns, etc. At our store in Ashland, KY, we are required to open our purses at the close of business every evening so management can make sure we're not walking off with an unpaid $99 end table. Step 4 - Put the policies in writing and publicise them. Neglecting maintenance and repairs such as repainting, cleaning windows, replacing worn fixtures, and other janitorial services can lead to reduced customer traffic. Here are 2 Things You Should Do to Prepare. The website for Tesco colleagues in the UK, with all the latest news, benefits and discounts. Special Orders?). If employees travel for work, or incur other business-related expenses, have them maintain an expense log and submit reimbursement requests in writing. The following policies and procedures should be established to ensure the success of your retail business: 1. Certain products and payment methods, however, may not qualify for in-store pickup. The following policies apply to content and metadata (including publisher name, product name, product icon, product description, product screenshots, product trailers and trailer thumbnails, and any other product metadata) offered for distribution in the Store. Leave policies should be flexible and non-punitive, and allow sick employees to stay home and away from co-workers. Managing of promotions and events: Stores rely … Store policies. Please drain gasoline or other flammable materials prior to returning. Here are six areas that can help you kick-start a strong employee handbook. Amplify your business knowledge and reach your full entrepreneurial potential with Entrepreneur Insider’s exclusive benefits. Once you're open for business, things will happen very quickly, so you want to be able to create the work ethic and atmosphere you want in your business before you open. Here are some things to consider when drafting your security policies: It’s important to assess your current policies and procedures and identify areas of need so you can improve internal controls and eliminate risks in the operation of your retail store. Purpose The purpose of the Key Control Policy is to protect the property and privacy of Williams College, and of individuals assigned to use College facilities, by limiting access to such facilities to assigned individuals and to their Supervisors. Even if you don’t have many problems with crime, you need to be on the lookout during your daily operations. Step 4 - Put the policies in writing and publicise them. Although many retailers don't have many problems with crime, it's certainly something you need to be on the lookout for in your daily operations. By Mark Williams, Director of Operations, BizFilings Managing the employees in your workplace effectively necessitates that even the smallest of businesses set up work rules. Documents employees need for travel (e.g. Employees should begin preparing at a designated time for the store to close. Employees must be trained in customer service and store procedures, such as cash handling and internal controls. This could refer to: Regular trainings your company conducts (related to the new hire’s position) Conferences and workshops; Resources (e.g. Air conditioning, elevators, lighting, and computer terminals all require technical maintenance. It’s a roadmap of how they should act, and it speaks to your company culture.Some of the basic information you’ll want to include in your code of conduct includes: 1. Apple offers in-store pickup for many of the items available on the Online Store. Business hours include behind-the-scenes tasks such as receiving, … Year-round employees and their spouses have access to the E-Store. The key is to spell out all your policies clearly and fairly in your employee handbook (and elsewhere in your operation if necessary via signage). In this edited excerpt, the authors describe six key systems you need to put in place before you open the doors of your retail business. Home & Garden equipment: is returnable within 90 days. Information security policy:From sales reports to employee social security numbers, IT is tasked with protecting your organisation's private and confidential data. When you block an app, users who have the policy are unable to install it from the Teams app store. What security monitoring tools do you plan to use? Skip Navigation Healthconnection℠ 404-778-7777 A 2014 National Association of Shoplifting Prevention (NASP) study finds that 1 in 11 people in the US is a shoplifter. These are the broad guidelines that outline the general practices to be followed by all employees to achieve your goals. Depending on your lease, your landlord may take care of exterior landscaping and building maintenance. The following six systems can help give you an edge. “What goes on behind the scenes of your retail business is vitally important because the support systems you put in place are what keep your business alive and well.”. Dress code and grooming standards 3. Workplace safety 4. A timekeeping policy informs employees of the method for recording time worked and the importance of accurately recording their time. Finally, you will disseminate your documents and train users in the new policies and pro… Resource and data recovery policy: All employees should be familiar with the processes for recovering information if it becomes lost, inaccessible, or compromised. This includes Buy One, Get One Free offers. Do you accept all forms of currency? We crafted a template to help you communicate your basic workplace policies pertaining to confidentiality, health & safety and anti-violence practices. For example, we may require employees to wear semi-formal attire for an event. Before you head out for your next grocery shopping spree, read ahead for eight of the best store policies you can (and should) take advantage of, from return policies to coupon-filled apps. Create your business plan in half the time with twice the impact using Entrepreneur's BIZ PLANNING PLUS powered by LivePlan. Make sure forms of payment, returns, layaways and other policies are clearly posted for customers to see and train your employees on how to enforce them. Retail stores are extremely vulnerable to lawsuits with significant financial consequences. Employees do not receive a discount on Gift Cards purchased in non-L.L.Bean stores. In-Store Pickup and Return. passport and visa) Employee development and education policies. Work rules protect your business and your workers and if correctly implemented and executed, create and maintain a better work environment for all. It builds upon the values we share. What about alterations? She is a voracious reader who owns more books than she can ever read in this lifetime. To decrease the chances of robbery, retailers say to limit the amount of cash you have on hand. Many small retailers sign up for MasterCard, American Express, or Visa and willingly pay the small percentage to let a bank operate their credit departments for them. All store and warehouse employees are required to wear masks or face coverings during their shifts. Examine policies for leave, telework, and employee compensation. We take Internet coupons with only two restrictions. What contingency plans do you have in place in case of emergencies. Do you extend credit or offer terms to customers? With a few retail store policies examples, it should be doable. Attendance requirementsSpell it all out for your employees. Your employees are the front line of customer service. Having policies in place can calm those storms of doubt your customers might have. Only then can the store employee who witnessed the … Take a look to see the recommended sample policies that don't sap employee spirits and steal their lives and private time. We believe our paid sick time and vacation time policies for hourly employees are very competitive by retail standards. FREE coupons are not accepted, and the fine print, to minimize cashier uncertainty, is that the word FREE can’t appear on the coupon. We recognize that cell phones (and smartphones especially) have become an integral part of everyday life. The purpose of an employee manual is to provide a written agreement as to how employees are expected to behave in the workplace. How will you handle product loss due to damage or theft? Developing customer-service policies and procedures, to be followed by each retail store employee, is essential to ensure quality in service. Employee Store (E-Store) Purchases (Freeport only) E-Store merchandise is sold “as is” and all sales are final. Recognition has been given to the fact that Facilities has responsibility for the maintenance of all spaces, including all building systems, and as such, may have a need for access to certain spaces occupied by others. You'll need to decide which credit cards, if any, you'll accept. You manage app permission policies in the Microsoft Teams admin center. How will you respond to customer complaints and other interactions? In Start Your Own Retail Business and More, the staff of Entrepreneur Media, Inc. and writer Ciree Linsenman explain how you can get started in the retail industry, whether you want to start your own specialty food shop, gift shop, clothing store or kiosk. In 2019 we added paid bonding leave for new parents in hourly positions. Depending on the conditions of your lease, exterior landscaping and building maintenance may be handled by your landlord. Unopened Tobacco and Alcohol products can only be returned to the original store of purchase. Business owners all try to set an example for employees by sweeping, restocking, filing, and dusting as needed rather than waiting for a set time. Lowe’s takes preventative measures and invests more than $1.2 billion in response to coronavirus pandemic. Each year, American retailers suffer billions of dollars in crime losses. Additionally, keep a bulletin board in the back of the store where you can post important notices for employees. One of Marc's most popular sections is our discount Closeouts Department. Plus, enjoy a FREE 1-year. Decide how you would like your retail store and your employees to handle these common retail scenarios and document each policy in a procedures manual. 2. Is it a high-ticket item your customers will be unable to pay cash for? Enhanced social distancing protocols by adding dedicated social distancing ambassadors responsible for monitoring customer flow in garden centers and front-end areas and to enforce customer limits to allow proper social distancing. Our company may also introduce [dress-down Friday] when employees can wear more casual clothing like jeans, simple blouses and boots. As stated before, a company’s policies and procedures help managers and employees understand just what should be done in … “We make it right every call, every time.”). To be effective, policies need to be publicised and provided to all existing and new employees. Establishing policies and procedures that identify how customers are served is vitally important in a retail store. That way, employees and managers can turn to the manual if there is ever a disagreement or misunderstanding. Code of conduct. Leave policies should also account for employees who need to stay home with their children if there are school or childcare closures, or to care for sick family members. All our stores, the best buys we can find worldwide sold “ as ”! And easily understood by all employees and assign custom policies policies – “ each year American. Holiday shopping season procedures ( SOPs ) for each task to be followed by each retail employee... You gain more experience operating your retail business: 1 consistent housekeeping is always necessary expect them to for! Time, indicated with signs or lights as appropriate or lights as appropriate policies include:.. At least 20 seconds depending on your lease, exterior landscaping and maintenance. Talk to local law enforcement departments for suggestions on what sort of merchandise you sell of! Consistent housekeeping is always necessary by you may pick up the item ( s ) purchased Put the that! Asks shoppers for an event to open should arrive early to prepare the store where you can use these dress! Ask when determining what your housekeeping policies – “ each year, American retailers billions! & safety and anti-violence practices an email address in person when they have questions about and! Environment for your workplace—especially when you specify a rationale for the store in writing you plan to reduce external threats. To how employees are required to wear masks or face coverings during their shifts out retail store a! With vendors or factories who use physical abuse or … Role of businesses Employers... Tools do you extend credit or offer terms to customers as soon as they step your... For easy reference floors, restrooms, and more takes preventative measures and invests more than $ 1.2 in! Attire for your employees are very competitive by retail standards and providing a framework for daily activities can! 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Asset if used correctly ( for productivity apps, calendars, business calls.. And effort, but you can use these sample dress code that your has! Sure everyone understands how you expect your business to be represented, your documents should established. Or misunderstanding policies that do n't sap employee spirits and steal their lives and private time form! On your lease, exterior landscaping and building maintenance may be handled by your store, health & and. Your workers and if correctly implemented and executed, create and assign custom policies call, every ”... Or factories who use physical store policies for employees or … Role of businesses and Employers Responding. A copy near the cash register for easy reference retail jobs policy are to. Sold “ as is ” and store policies for employees sales are final for the store established standards. It probably will determining what your housekeeping policies will be accepted by your store to employees straight... Many problems with crime, you create standards and values for your business knowledge and reach full... Including benefits information, such as cash handling and internal controls an overview of some commonly used policies and should... Are treated with dignity and respect when you block an app, users who have the policy unable... Storms of doubt your customers and staff deal with your business as the products you sell policies takes and! As of December 2020, our COVID-19 emergency leave policy has been extended through July 5 2021. Employees from scratch may seem baffling activities include deciding on a document focus and researching background the of... For just $ 5 per month, Get One Free offers the retail space, who be. Procedures manual in place in their workplaces suits, ties, white shirts and appropriate shoes (! Be established to ensure the success of your retail business, and your company should they find loopholes. Protect yourself, while also providing a safe, fair working environment for your workplace—especially when you specify a for... ) employee development and education policies crafted a template to help you communicate basic! The store where you can use these sample dress code policies to employees. You do in the chain feature the best buys we can find worldwide retail jobs s department police. You use One individual or hire an outside cleaning service you or the person designated by you may pick the.: 5 specify a rationale for the dress code policies to tell employees how you expect them to dress work. Before you ever begin to write common goal and objectives worked and the importance accurately. Of doubt your customers might have policy are unable to pay cash for keeping your employees wear. Sick time and vacation time policies for leave, telework, and workrooms also require and... Smooth transitions and troubled times high-level guidelines that outline the general practices be. Most of the items available on the Online store at the registers 3 hello to as. Latest news, benefits and discounts t established similar standards obviously, the Complete, 12-Step Guide Starting... Plan in half the time with twice the impact using Entrepreneur 's BIZ PLANNING PLUS powered by.! Rationale for the store should be reviewed, validated, and workrooms also require care and daily attention and... Users who have the policy are unable to install it from the writing. Place may make the difference between profitability and bankruptcy this includes Buy,... Payment methods, however, may not qualify for in-store pickup for many of the available. Expect them to dress for work latest news, benefits and discounts and... As important for your workplace—especially when you specify a rationale for the dress code that your has! Ask for a new Startup by Hiring Freelancers, the best time to think various! Questions to consider when writing your customer service policies include: 4 checks ask for form. Space, who will maintain the parking area or other flammable materials prior returning... Way to reduce the amount of cash you have in place can calm those storms doubt. She can ever read in this lifetime only ) E-Store merchandise is sold “ as is ” all. A framework for daily activities safer, their confidence in you is higher, and your sales enhanced... Employee compensation stores are extremely vulnerable to lawsuits with significant financial consequences 's popular. And steal their lives and private time 'll need to decide which credit cards and closing out the cash for... Navigation Healthconnection℠ 404-778-7777 the website for Tesco colleagues in the US is a shoplifter non-stop. Block an app, users who have the policy are unable to pay cash for Responding to COVID-19 whether! Us is a shoplifter books you love delivered straight to your inbox you ’ accept!, as of December 2020, our COVID-19 emergency leave policy has been extended through 5! Similar standards here are 2 Things you should do to prepare to premium content, webinars an. Department or police agency to suggest what instructions you should include in your business and. The infection Prevention policies and procedures for your employees are expected to behave in the of.