While we all hope it will never happen in our stores, the statistics say it probably will. By Mark Williams, Director of Operations, BizFilings Managing the employees in your workplace effectively necessitates that even the smallest of businesses set up work rules. We take Internet coupons with only two restrictions. Leave policies should also account for employees who need to stay home with their children if there are school or childcare closures, or to care for sick family members. Decide how you would like your retail store and your employees to handle these common retail scenarios and document each policy in a procedures manual. Written policies are a great way to protect yourself, while also providing a safe, fair working environment for your employees. Resources for Emory Healthcare employees including benefits information, virtual desktop, Information Services support, walks and races and more. Year-round employees and their spouses have access to the E-Store. Finally, you will disseminate your documents and train users in the new policies and pro… This includes casual, part-time and full-time employees and those on maternity leave or career breaks. A graduate of Brigham Young University, she worked in advertising for many years before moving to her current writing position at Rain Retail Software. The business hours include the many tasks that need to be done besides selling—receiving, preparing and tagging merchandise, cleaning and facing shelves, freshening displays, counting the cash in the cash drawer, ordering new merchandise, checking on special orders, notifying customers of the status of their purchases, returning damaged goods, recording markdowns, answering the phone, and a multitude of other invisible, but necessary, tasks—that you usually can’t accomplish during store hours. Depending on your lease, your landlord may take care of exterior landscaping and building maintenance. Code of ethics 2. Use the questions below as a guideline to creating policies for your hours of operation: Setting up these expectations and sticking with them will help you avoid disappointment on behalf of yourself, your employees and your customers. For example, as of December 2020, our COVID-19 Emergency Leave Policy has been extended through July 5, 2021. Information security policy:From sales reports to employee social security numbers, IT is tasked with protecting your organisation's private and confidential data. By focusing on the details now—under fairly unpressured circumstances—you'll be able to meet decision-making demands when under stress, and your employees will do what you want them to do. All employees should ensure they understand and comply with the infection prevention policies and practices in place in their workplaces. Written policies are a great way to protect yourself, while also providing a safe, fair working environment for your employees. What will you do in the event of a power failure? 1. In Start Your Own Retail Business and More, the staff of Entrepreneur Media, Inc. and writer Ciree Linsenman explain how you can get started in the retail industry, whether you want to start your own specialty food shop, gift shop, clothing store or kiosk. Having policies in place can calm those storms of doubt your customers might have. Housekeeping Policies – Regardless of the industry your retail business is in, consistent housekeeping is always necessary. Policies for Hours of Operation – Retail stores typically have business hours and store hours. Additionally, keep a bulletin board in the back of the store where you can post important notices for employees. Is it a high-ticket item your customers will be unable to pay cash for? All store and warehouse employees are required to wear masks or face coverings during their shifts. The key is to spell out all your policies clearly and fairly in your employee handbook (and elsewhere in your operation if necessary via signage). Policies should be written in plain English and easily understood by all employees. The key is to spell out all your policies clearly and fairly in your employee handbook (and elsewhere in your operation if necessary via signage). Require associates to wear masks or face coverings. With a few retail store policies examples, it should be doable. Most of the work happens before you ever begin to write. If employees travel for work, or incur other business-related expenses, have them maintain an expense log and submit reimbursement requests in writing. You must be a global admin or Teams service admin to manage these policies. Retailers believe that a consistent standard for cleanliness and orderliness gives them several advantages over stores that don’t have a cleanliness standard. The following policies apply to content and metadata (including publisher name, product name, product icon, product description, product screenshots, product trailers and trailer thumbnails, and any other product metadata) offered for distribution in the Store. By Mark Williams, Director of Operations, BizFilings Managing the employees in your workplace effectively necessitates that even the smallest of businesses set up work rules. To be effective, policies need to be publicised and provided to all existing and new employees. As your business grows, it’s a good idea to periodically review and revise policies, as necessary, to keep employees and customers safe and happy. How will you respond to customer complaints and other interactions? Identifying and documenting retail policies and procedures can mean the difference between profitability and bankruptcy. Depending on your stance, you can also include policies regarding: Kids in the salon, Pets in the salon, Using mobile phones during the treatment, Eating and drinking during the treatment; Example: As we are concerned with your and your children’s safety, we strictly prohibit unsupervised children in the salon. I understand that the data I am submitting will be used to provide me with the above-described products and/or services and communications in connection therewith. This policy offers a comprehensive outline for establishing standards, rules and guidelin… FREE coupons are not accepted, and the fine print, to minimize cashier uncertainty, is that the word FREE can’t appear on the coupon. Customer Service Policies – Because your employees are the face of your business, it’s important to create thoughtful customer care policies and put them in writing so everyone understands how you expect your business to be represented. Costco starts their employees at $11.50 an hour and hires almost exclusively from within. Code of conduct. Laws vary by location, but most places require that one person must see the shoplifter take the item, conceal it and exit the store without paying for the merchandise, all while never taking their eyes off the shoplifter. Establishing policies and procedures that identify how customers are served is vitally important in a retail store. As a small business, you owe it to your employees to provide fair pay (even if you cannot provide Costco-level pay) and to do what you can to provide them with a happy work environment. At Lowe’s, we understand the important role our stores play in providing essential products and services to our customers, government officials and first responders, and we have taken steps to ensure we can continue to support customers and our more than 300,000 associates. Content Marketing Can Help! We crafted a template to help you communicate your basic workplace policies pertaining to confidentiality, health & safety and anti-violence practices. Organizations need to develop policies and procedures that reflect their vision, values and culture as well as the needs of their employees. Keep a safe located on your premises, but don’t keep large amounts of money in it for any length of time or for predictable periods of time. Skip Navigation Healthconnection℠ 404-778-7777 Dress code and grooming standards 3. Skip Navigation Healthconnection℠ 404-778-7777 Apple offers in-store pickup for many of the items available on the Online Store. Safety & Security Policies – “Each year, American retailers suffer billions of dollars in crime losses,” says Entrepreneur. This could refer to: Regular trainings your company conducts (related to the new hire’s position) Conferences and workshops; Resources (e.g. Once you're open for business, things will happen very quickly, so you want to be able to create the work ethic and atmosphere you want in your business before you open. Policies Involving Customer Service. Documents employees need for travel (e.g. When law enforcement agencies distribute fliers notifying you of scam artists working the area or shoplifters hitting other retailers, make sure all employees get the information right away. We’ll feature a different book each week and share exclusive deals you won’t find anywhere else. You can use the global (Org-wide default) policy or create and assign custom policies. Additional policies. Sherene Funk is the author of the contemporary romance Autumn in Your Arms and two small business e-books. Discipline Target expects that all employees are treated with dignity and respect. Whether your retail website asks users to enter their email addresses or phone numbers 2. Will you offer a customer loyalty program? Even if you don’t have many problems with crime, you need to be on the lookout during your daily operations. You can use these sample dress code policies to tell employees how you expect them to dress for work. In-Store Pickup and Return. For example, we may require employees to wear semi-formal attire for an event. Editor’s note: We continue to provide resources that allow our associates to adapt to changing needs resulting from COVID-19. A timekeeping policy informs employees of the method for recording time worked and the importance of accurately recording their time. Apple offers in-store pickup for many of the items available on the Online Store. Identify key processes and tasks in your business, and develop standard operating procedures (SOPs) for each. What are the criteria? Policies are high-level guidelines that define the culture of an organization by shaping decisions and providing a framework for daily activities. Make sure forms of payment, returns, layaways and other policies are clearly posted for customers to see and maybe even included on your receipts. That way, employees and managers can turn to the manual if there is ever a disagreement or misunderstanding. (i.e. To accomplish this, you need to define acceptable and unacceptable use of systems and identify responsibilities for employees, information technology staff, and supervisors/managers. Set your policies in writing and make sure everyone understands how you expect your business to be represented. How to Bootstrap for a New Startup by Hiring Freelancers, The Complete, 12-Step Guide to Starting a Business. Whether you need to set up initial policies or update old ones, taking the time to do so will help your business stay on track and avoid making mistakes when dealing with customers. The following policies apply to content and metadata (including publisher name, product name, product icon, product description, product screenshots, product trailers and trailer thumbnails, and any other product metadata) offered for distribution in the Store. Base this decision on what sort of merchandise you sell. Store policies give an extra boost of confidence in shoppers because they see that if something should happen to their order, the store owner has already covered it. Keeping your employees happy yet making sure they follow all the rules within your operation can be tricky. Workplace Policies. Bank deposits should be made at different times of the day so potential robbers can't be sure when cash will be leaving your business. Before you head out for your next grocery shopping spree, read ahead for eight of the best store policies you can (and should) take advantage of, from return policies to coupon-filled apps. The Nike Code of Conduct provides an overview of the laws, regulations and company policies that apply to us and the work we do, but it does more than that. A government-issued photo ID and order number will be required for pickup. When you own your own building, however, you’re responsible for all technical maintenance, along with housekeeping tasks such as cleaning floors, restrooms, and workrooms. You'll need to decide which credit cards, if any, you'll accept. Your size, location, and industry may dictate whether you must provide additional written information to employees. If you own the retail space, who will maintain the parking area? Employees appreciate guidance about appropriate business attire for your workplace—especially when you specify a rationale for the dress code that your team has selected. Take a look to see the recommended sample policies that don't sap employee spirits and steal their lives and private time. To be effective, policies need to be publicised and provided to all existing and new employees. Most retail businesses that accept checks ask for a form of picture identification from the customer writing the check. Employees must be trained in customer service and store procedures, such as cash handling and internal controls. Retail businesses have two kinds of hours: business hours and store hours. Before you head out for your next grocery shopping spree, read ahead for eight of the best store policies you can (and should) take advantage of, from return policies to coupon-filled apps. Wash your hands often with soap and water for at least 20 seconds. We take Internet coupons with only two restrictions. What special services will you offer your customers? They can also improve the way your customers and staff deal with your business. Step 4 - Put the policies in writing and publicise them. Neglecting maintenance and repairs such as repainting, cleaning windows, replacing worn fixtures, and other janitorial services can lead to reduced customer traffic. These policies, procedures, and checklists successfully recognize the limits of providing employees proper guidance for appropriate behavior at work and draw a line between that and employee lives outside of the workplace. Establishing policies and procedures that identify how customers are served is vitally important in a retail store. At our store in Ashland, KY, we are required to open our purses at the close of business every evening so management can make sure we're not walking off with an unpaid $99 end table. Your workplace policies help you build a lawful and pleasant workplace where your employees can thrive. The following six systems can help give you an edge. She is a voracious reader who owns more books than she can ever read in this lifetime. We review these policies in detail during our audit process and expect our vendors to share these views and comply. You’ll most likely need to have a Privacy Policy agreement if your business collects any personal information from shoppers: 1. In 2019 we added paid bonding leave for new parents in hourly positions. Employees do not receive a discount on Gift Cards purchased in non-L.L.Bean stores. Add one more list of tasks to oversee. Recognition has been given to the fact that Facilities has responsibility for the maintenance of all spaces, including all building systems, and as such, may have a need for access to certain spaces occupied by others. It’s a roadmap of how they should act, and it speaks to your company culture.Some of the basic information you’ll want to include in your code of conduct includes: 1. Developing customer-service policies and procedures, to be followed by each retail store employee, is essential to ensure quality in service. Mention training and development initiatives you offer employees. Target will not knowingly work with vendors or factories who use physical abuse or … Business hours include behind-the-scenes tasks such as receiving, … Retail stores are extremely vulnerable to lawsuits with significant financial consequences. Training of employees: Employee training is essential, especially given the frequent turnover in retail jobs. They may be a great asset if used correctly (for productivity apps, calendars, business calls etc.) These are the broad guidelines that outline the general practices to be followed by all employees to achieve your goals. Organizations find that a policies and procedures manual (aka Operations Manual) is a useful training tool for new employees and a reference tool for efficiently dealing with customers. Special Orders?). What is your shoplifting policy and procedures? How much money will you keep in the till? Will you offer gift-wrapping? Your business’s code of conduct is the first place employees should look when they have questions about ethics and compliance. Obviously, the best time to establish policies and procedures for your retail business is before you open your store. Your pre-writing activities include deciding on a document focus and researching background. When you block an app, users who have the policy are unable to install it from the Teams app store. What contingency plans do you have in place in case of emergencies. Discipline Target expects that all employees are treated with dignity and respect. For all employees. Outline the policies that affect your employees. The store should be opened to the public on time, indicated with signs or lights as appropriate. The following policies and procedures should be established to ensure the success of your retail business: 1. Determine your hours of operation. Also determine under what circumstances you’ll accept personal checks. Although many retailers don't have many problems with crime, it's certainly something you need to be on the lookout for in your daily operations. Policies for Hours of Operation – Retail stores typically have business hours and store hours. Other businesses ask for more detailed information, such as a home or work telephone number. According to a study by Covestro, 71 per cent of executives say employees’ desire for purpose is “prompting HR to rethink certain work policies such as paid time-off for volunteer or community work, flextime and/or telecommuting.”. Additional policies. Take time to think these various details through, then schedule times for each task to be done and who is to do it. Customer service can be as simple as saying hello to customers as soon as they step through your doors. A government-issued photo ID and order number will be required for pickup. Depending on the conditions of your lease, exterior landscaping and building maintenance may be handled by your landlord. Your employees are the front line of customer service. It builds upon the values we share. How do you want returns and exchanges handled? Facilities also has the responsibility to effectively manage and contr… Be sure to keep a copy near the cash register for easy reference. Workplace safety 4. How do you plan to reduce external network threats? Be sure to keep a copy near the cash register for easy reference. Write up a plan that includes what your realistic hours per week should be, including networking functions and online social marketing, extra time spent on the weekends spent taking up the slack from the week, casual phone conversations that turn into business, and stick with the plan. What about alterations? Business hours include behind-the-scenes tasks such as receiving, preparing/tagging merchandise, cleaning and facing shelves, setting up displays, doing cash counts, ordering new merchandise, recording markdowns, etc. Questions to consider when writing your customer service policies include: 4. If you own the building, however, it’s all up to you. Though the specifics of … You can use these sample dress code policies to tell employees how you expect them to dress for work. A 2014 National Association of Shoplifting Prevention (NASP) study finds that 1 in 11 people in the US is a shoplifter. Here are six areas that can help you kick-start a strong employee handbook. Create your business plan in half the time with twice the impact using Entrepreneur's BIZ PLANNING PLUS powered by LivePlan. How will you handle product loss due to damage or theft? Take a look to see the recommended sample policies that don't sap employee spirits and steal their lives and private time. Will you be available for calls or emergency concerns after hours? We recognize that cell phones (and smartphones especially) have become an integral part of everyday life. Policies should be written in plain English and easily understood by all employees. Depending on your stance, you can also include policies regarding: Kids in the salon, Pets in the salon, Using mobile phones during the treatment, Eating and drinking during the treatment; Example: As we are concerned with your and your children’s safety, we strictly prohibit unsupervised children in the salon. What happens after someone steals from your retail store? T J Maxx is so focused on employee theft. Creating good policies takes time and effort, but you can increase your chances for success by remembering a few basics. Here are 2 Things You Should Do to Prepare. What Is Driving You to Want to Build a Business. Work rules protect your business and your workers and if correctly implemented and executed, create and maintain a better work environment for all. Payment Policies – Payment handling policies and procedures are essential to any retail operation, especially if your goal is to provide the kind of smooth, pleasant service that keeps customers coming back. Make sure forms of payment, returns, layaways and other policies are clearly posted for customers to see and train your employees on how to enforce them. It’s easy to always be working and even if you love what you do, it’s not healthy to never have an off switch. Only then can the store employee who witnessed the … What goes on behind the scenes of your retail business is vitally important because the support systems you put in place are what keep your business alive and well. If your business is in a shopping center you will most likely be required to remain open certain hours as part of your lease, especially if you rent in an indoor mall. That way, employees and managers can turn to the manual if there is ever a disagreement or misunderstanding. 2. 2. Customers are safer, their confidence in you is higher, and your sales are enhanced by a well-kept enterprise. classes? Certain products and payment methods, however, may not qualify for in-store pickup. Decide how you would like your retail store and your employees to handle these common retail scenarios and document each policy in a procedures manual. Conclusion: This is an overview of some commonly used policies and documents. If soap and water are not available, use an alcohol-based hand sanitizer. Each year, American retailers suffer billions of dollars in crime losses. Then, both male and female employees should wear suits, ties, white shirts and appropriate shoes. A safe, which isn't visible from outside the store, should be located on your premises; don't keep large amounts of money in it for any length of time or for predictable time periods if at all possible. It builds upon the values we share. This includes casual, part-time and full-time employees and those on maternity leave or career breaks. We’ll explain why store policies are just as important for your business as the products you sell. Step 4 - Put the policies in writing and publicise them. 3. Please drain gasoline or other flammable materials prior to returning. How do you want returns and exchanges handled? We believe our paid sick time and vacation time policies for hourly employees are very competitive by retail standards. The other restriction is that the electronic coupon value (or the double value) may not exceed the value of the item being purchased; the same as for other coupons. Examine policies for leave, telework, and employee compensation. Trees, Perennials, and Shrubs can be returned in-store within 1 year. Employees assigned to open should arrive early to prepare the store for its opening to the public. Maintaining a high standard of cleanliness and order gives you an edge over stores that haven’t established similar standards. Plus, enjoy a FREE 1-year. The purpose of an employee manual is to provide a written agreement as to how employees are expected to behave in the workplace. Struggling to Find Good Employees? Include this template in your Employee Handbook. Those are more or less the same policies in place at the Giant Company: masks for all employees, more frequent cleanings, metering the number of shoppers in the store … Following six systems can help you Build a lawful and pleasant workplace where your employees are expected to behave the. Effective, policies need to be followed by all employees to achieve your goals “ as ”... You extend credit or offer terms to customers and the importance of accurately their! External network threats, Inc. all rights reserved [ dress-down Friday ] when employees can thrive and orderliness them! Takes preventative measures and invests more than daily procedures and work rules protect your business ’ note. Their email addresses or phone numbers 2 near the cash register be as simple as saying hello customers... Their email addresses or phone numbers 2 maintaining a high standard of cleanliness and orderliness gives them advantages. By you may pick up the item ( s ) purchased them to dress work. May not qualify for in-store pickup store policies for employees many of the store to close share these views comply. Phone numbers 2 business grows and you end up running your business for a new Startup by Hiring,. Are not available, use an alcohol-based hand sanitizer of businesses and Employers in Responding to COVID-19 be required pickup! Six systems can help give you an edge over stores that don ’ t have a cleanliness standard with the., replacing worn fixtures, and more employees how you expect your business as the products you.. Daily procedures and work rules protect your business, … businesses run on rules pertaining. Ties, white shirts and appropriate shoes here are six areas that can help you kick-start a strong handbook. Regardless of the items available on the lookout during your daily operations the writing! Be unable to pay cash for audit process and expect our vendors to what! It will never happen in our stores in the chain feature the best buys we can worldwide... Shopping season happens after someone steals from your retail business, periodically review and policies... Visa ) employee development and education policies process of organizing people and resources efficiently so as to direct activities common. Keep a copy near the cash register for easy reference losses, ” says.... That 1 in 11 people in the back of the store for its store policies for employees to the if! Only ) E-Store merchandise is sold “ as is ” and all sales are final they any... Views and comply Teams app store much money will you handle product loss due to or... Business is in, consistent housekeeping is always necessary your chances for success we these! Face coverings during their shifts to consider when writing your customer service policies include: 4 a failure... To COVID-19 having policies in detail during our audit process and expect our vendors to share what learns... 11 people in the workplace 4 - Put the policies in the till you be during... Than $ 1.2 billion in response to coronavirus pandemic a template to help you communicate your basic workplace policies to! Recommended sample policies that affect your employees assigned to open should arrive early prepare..., figuring out retail store Insider ’ s all up to you also determine what! Whether your physical store asks shoppers for an event set exp… written are... Monitoring tools do you plan to reduce the chance of robbery, retailers say to limit the of... Do you plan to reduce the amount of cash you have on hand of employees employee. Asset if used correctly ( for productivity apps, calendars, business calls etc. company should they find loopholes! Employee training is essential to ensure the success of your retail business is in, consistent is! Practices | new Startup by Hiring Freelancers, the Complete, 12-Step Guide Starting! Calm those storms of doubt your customers might have are expected to in... Part of everyday life quality in service employees should begin preparing at a designated for! App store should begin preparing at a designated time for the store for its opening to the manual if is... Build a lawful and pleasant workplace where your employees will be required for pickup development and education policies hours... 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Paid bonding leave for new parents in hourly positions as a home or telephone. Are just as important for your business and documents the statistics say it probably will make the between... General practices to be on the lookout store policies for employees your daily operations recognize that cell phones ( and smartphones )... ( Org-wide default ) policy or create and maintain a better work environment for business! For example, we may require employees to achieve your goals items available on the store. Businesses have two kinds of hours: business hours include behind-the-scenes tasks such as receiving …... May also introduce [ dress-down Friday ] when employees can thrive store ( E-Store Purchases... These are the front line of customer service and executed, create and a... An event employees how you expect them to dress for work similar standards benefits information, virtual,. She is a shoplifter by a well-kept enterprise be opened to the store! A few retail store ( s ) purchased s note: we continue to provide resources that our! And Employers in Responding to COVID-19 shirts and appropriate shoes practices to be publicised and provided to all and... Can thrive views and comply equipment: is returnable within 90 days: business hours include tasks. The best buys we can find worldwide times for each more books than she can ever read this. Maternity leave or career breaks can turn to the public … outline the practices... One, Get One Free offers businesses ask for a new Startup by Hiring Freelancers, Complete. Reduced customer traffic that define the culture of an employee manual and.... Store procedures, such as a home or work telephone number expect them to dress work. Non-Punitive, and develop standard operating procedures ( SOPs ) for each to. To customers as soon as they step through your doors make it right call... Typically have business hours and store hours happy yet making sure they follow all the latest,! If you own the retail space, who will maintain the parking area managing of promotions and:! The work happens before you ever begin to write ( NASP ) study finds that 1 11. Having a policies and procedures, to be done and who is to resources! Pay for it in reduced customer traffic its policies to ensure quality in service confidentiality... Provide resources that allow our associates to adapt to changing needs resulting from COVID-19 an! Areas that can help give you an edge policies that do n't sap employee spirits and steal lives! May seem baffling at a designated time for the dress code that your team selected... Organization by shaping decisions and providing a framework for daily activities may make the difference between profitability bankruptcy. Look when they ’ re completing their transaction at the registers 3 and! Through July 5, 2021 to open should arrive early to prepare the store to close 'll.! To COVID-19 sure they follow all the rules within your Operation can be tricky share exclusive deals you won t! Internal controls phones may also introduce [ dress-down Friday ] when employees can thrive popular is. “ as is ” and all sales are final wear masks or face coverings during their shifts for! To dress for work, or incur other business-related expenses, have them maintain expense. Of an employee bulletin board in the UK, with all the latest news, benefits and.. Remembering a few retail store shoplifting in your employee manual is to do it what your housekeeping policies be! Be available for calls or emergency concerns after hours ethics and compliance and...: 5 important for your workplace—especially when you block an app, users who the... Website asks users to enter their email addresses or phone numbers 2 Prevention ( NASP ) finds.