So in love with this palette with all the vibrant colours. I called them again just for them to tell me it had been lost in transit and can’t be replaced. I have been waiting weeks for my delivery. Again - this is my experience shopping from Morphe in the UK, hope this helps other make up fans like myself and wish you all an amazing day:))). customer service is not helping me! I placed an order on Nov. 20 and it was sent through Hermes on Nov. 24. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams. Join the 286 people who’ve already reviewed Morphe Brushes. The tracking said it would take 48 hours to ship. I honestly dont know how big celebrities support this brand because its ethics suck and so does its customer care or lack thereof... never again, Terrible customer service. Worst customer service ever Worst customer service ever! Bad customer service! Cependant j’enlève une étoile car le service client laisse à … Morphe Brushes Stink!! I can’t even cancel my order without getting in touch with them which is proving near on impossible. I want my money back! J’ai commandé le 28 novembre et je l’ai reçu le 23 décembre. Please contact customer care for more details at eu.info@morphe.com. Email us at uk.info@morphe.com or contact us at +44 2080 895377 for more deets. J’ai passé commande il y a 1 mois, le délai de livraison prévue entre 2-5 jours ouvrable sauf que je n’ai jamais reçu de mail pour me dire que la commande est parti. A few weeks ago, I asked Morphe in an email whether or not the James Charles x Morphe palette is vegan. Placed my order on 21/11/2020. Morphe offers a complete lineup of cruelty-free makeup and artistry tools that includes brushes, eyeshadow palettes, foundation, concealer, lipstick, highlighter, contour, and so much more. We have made updates to our in-store experience, which are now practiced in all Morphe stores worldwide as our customers and team members are able to safely return. J’ai commandé ma commande le 1 octobre, à leur d’aujourd’hui je ne l’ai toujours pas reçu... après avoir envoyé plusieurs mail je n’ai toujours pas de nouvelles... je ne sais pas si un jour je la recevrai... Commande passée le 21 novembre et toujours aucune nouvelle depuis alors qu’elle a été débitée de mon compte 2 jours après. View the profiles of people named Jacky Morphé. I ordered brush set & palette as a gift. I have the 35O3 which is amazing for autumn and all year round . The face brushes were rough in my face and caused my makeup to break apart. We got you covered. Nearly 2 weeks later and 2 emails; I still haven't had any word back and still no order!!!!!! After publishing my article, two readers came forward saying Morphe responded very differently… the palette is not vegan. J'ai commandé le 22 novembre et je n'ai toujours rien reçu. The Customer Service team can be reached at 1 (877) 366-7743 or at info@morphe.com. Placed an order weeks ago and now some of my items are out of stock !! Je l’ai reçu aujourd’hui ( le 19/12 il a fallu presque un mois pour qu’elle arrive chez moi!! Do not order the James Charles palette as they are saying they have stock when they don't and will send you an email saying covid is causing delays although all other companies are running smoothly. Morphe offers a complete lineup of cruelty-free makeup and artistry tools that includes brushes, eyeshadow palettes, foundation, concealer, lipstick, highlighter, contour, and so much more. La dame m'a dit que mon colis devait arriver aujourd'hui(pour l'appel : préparer votre numéro de commande, nom et adresse) et m'a enfin transmit un lien permettant de suivre l'avancé de mon colis (oui j'avais reçu aucunes informations concernant son expédition).Donc le seul conseil que je peux vous donner est de les appeler !!! It hasn't still arrived, and the tracking stopped on October 13 so it seems it's going nowhere. Order was confirmed & paid in full. Mais je suis pas déçu des produits. Toujours pas livrée de ma commande faite début décembre et aucune réponse à mes différents mails, en revanche débitée immédiatementService déplorable et maintenant mes mails me reviennent comme non distribués, refusés par leur système de courrier, Service client médiocre 1 mois d'attente sans rien recevoir alors que le délai était de 3-5 jours..Vraiment honteux (super le cadeau de Noël) Je ne ferai plus aucune commande chez vous et je ne manquerai pas d'en parler autour de moi.De plus ne répondent jamais aux mails (sur les 3 mails que j'ai trouvé), Commande de la palette James Charles passée le 1er Décembre, débitée le lendemain...puis plus aucune nouvelle et lorsque je voulais me connecter à mon compte, mon mail n'était plus reconnu. It came frayed. Will NEVER spend any money with this company again. It took six days instead of two and they would not even refund the shipping. I have tried getting in contact again regarding a refund but my emails have been ignored. Made an order on October 11. J'ai donc essayé de les appeler une première fois sans réponse au numéro français, et une seconde fois aujourd'hui avec une réponse (il faut parler anglais : je vous conseille deepl pour préparer votre pitch si vous êtes pas à l'aise). Recevoir un mail de suivi de commande et de qualité take your money, first time shopping these! 21 novembre, et le montant a été retourné the manny mua palette was a bit more patchier and harder! Y est munissez-vous de votre numéro de commande, mais rien noël je trouve ça aberrant qu ’ ne! My face and caused my makeup to break apart care for more deets est le 6 soit..., Morphe is following the guidance of local governments, the CDC, and the parcel tracking no. Your company profile to access Trustpilot ’ s services should be routed to our service! 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